expand success

Evolving customer partnerships is about more than utilization, satisfaction, and problem resolution. It’s also about how you’re driving business value in their organization – and how that value yields customer retention and growth.

Customer Success technologies enable you to track usage, interactions, problems and resolutions. However it does not help you quantify and communicate the business value you are delivering. Customer Success professionals need to anchor relationships in the value you are providing in business and financial terms.

Only with Corporate Visions will your customer success professionals acquire the necessary skills to do just that. In Expand Success, your teams will learn how to keep and grow your existing relationships by facilitating winning customer conversations. They will see how to transform business reviews into critical commercial moments. And they will practice asking for something of value in return whenever they provide the customer something of value.

Throughout this training, your customer success professionals will develop the specific frameworks and conversational techniques—Why Evolve, Why Stay, Handing Emotional Objections, Making Apologies, and more—that build their ability to retain, renew and grow existing customer partnerships.