elevate success

Customer Success teams often focus on operations and usage, to the detriment of senior-level relationships. As a result, customer executives disengage once conversations focus on tactical metrics and topics, putting future growth at risk.

Customer Success is responsible for adoption and usage but must also demonstrate the business and financial impact that was originally sold to the customer’s leadership. To create and sustain executive engagement, the conversation needs to focus on business value and financial metrics.

Only with Corporate Visions will your customer success professionals acquire the necessary skills to do just that. In Elevate Success, your teams will learn how to tell a differentiated story based on the executive buyer’s perspective. They will be able to engage executives with confidence and motivate customers with a compelling economic value proposition.

Throughout this training, your customer success professionals will develop the business acumen to engage executives—insight-driven conversations that win and maintain executive access; understand money flow, performance metrics, and economic justification.